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How ink79 Handles Your Personal Information

We collect only what we need to run your account and process your payments through DANA, OVO, and GoPay — nothing more.

Account data kept secureDANA, OVO, GoPay transaction recordsCookie and device data explainedYour right to access or deleteContact us to request changes
ink79 How ink79 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review what data we hold, request a correction, or ask us to remove your account information, our support team handles privacy requests directly. You can reach us through the channels below — include your registered email and the nature of your request so we can locate your records quickly and respond without unnecessary back-and-forth.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team handles privacy and data requests alongside general account queries during supported hours.

Email Support

Send your data access or deletion request to our support email. Include your registered account name and the specific data you are asking about for a faster response.

Account Help Centre

Your account settings panel includes a direct path to submit a privacy request. Log in, go to Account, then select Privacy and Data to submit your request in writing.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We take a practical approach to data protection — encrypt what needs to be encrypted, retain only what the law requires us to keep, and delete the rest when your account closes. Here is how each area works in practice.

Data Encryption

Account credentials and payment details tied to DANA, OVO, or GoPay are encrypted in storage and in transit. We use SSL on every page that handles account or payment data.

Cookie Controls

We use functional cookies to keep your session active and preference cookies to remember your settings. You can clear or block cookies in your browser; strictly necessary cookies cannot be turned off.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable financial regulations after closure. After that period, personal data is deleted or anonymised.

Access and Correction

You can request a copy of the personal data we hold about you or ask us to correct inaccurate details. Submit your request through live chat or the Account Privacy section and we will respond in writing.

Questions About Your Data at ink79

These are the questions we hear most often about data, privacy and your account rights. If your question is not here, contact us directly through live chat or email and we will give you a straight answer.

We collect your name, email, contact number and the payment method you register — DANA, OVO, or GoPay. Device and browser data is also logged at each login to monitor for unusual access.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, and with any authority legally entitled to request it under applicable law.

Log in, go to Account, then select Privacy and Data to submit a written request. You can also contact us by email or live chat with your registered account details and we will respond directly.

Yes. Submit a deletion request through Account settings or by email. We will remove your personal data after fulfilling any legal retention obligations that apply to closed accounts.

We use cookies to keep your session active, remember your preferences, and detect security anomalies. You can block non-essential cookies in your browser settings; strictly necessary cookies remain active.

We hold a record of transactions processed through your account. Your e-wallet provider's own policy governs data on their side. Our policy covers only the data we collect and store on our platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.